Personal Data Protection

Privacy Policy MBS918 — Our Commitment to Protecting Your Information

At mbs918, we take your privacy seriously. This document clearly outlines the types of data we collect, why we need it, and how we ensure your information remains safe and protected at all times.

Updated: 1 January 2026  |  Malaysia

Mbs918's Six Data Protection Principles

Every decision we make about your data is guided by the following principles, which we have upheld from day one.

Full Encryption

All data transmitted between your device and mbs918 servers is protected by 256-bit SSL encryption. This means your information cannot be intercepted or read by third parties during transmission.

Secure Storage

Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous round-the-clock security monitoring.

Control in Your Hands

You have the full right to access, correct, or request deletion of your personal data at any time. The process is straightforward and can be done directly through our customer support.

No Data Sales

Mbs918 has never and will never sell your personal data to third parties for marketing or any other commercial purpose without your consent.

Minimum Collection

We only collect data that is strictly necessary to provide our services to you. No excess or irrelevant data is collected without a clear purpose.

Breach Notification

In the event of any security incident that may affect your data, mbs918 is committed to notifying you within the timeframe required under applicable regulations.

Note: This privacy policy applies to all users of the mbs918 platform, including our website and mobile app. By using our platform, you agree to the practices described in this document.

1 Introduction and Scope of This Privacy Policy

Mbs918 values the privacy of every user on our platform. This privacy policy is designed to ensure you clearly understand how your personal information is managed and protected throughout your time with us.

This document covers all aspects of the collection, use, storage, and protection of personal data in connection with the use of mbs918.net and the mbs918 mobile app. It also sets out your rights as a data owner and how to exercise those rights.

Mbs918 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection regulations. We continuously strive to uphold the highest industry standards to ensure your data is handled responsibly, transparently, and securely.

This privacy policy is written in Bahasa Melayu as the primary language. In the event of any ambiguity in interpretation, the Bahasa Melayu version shall prevail.

2 Types of Personal Data We Collect

Mbs918 only collects data necessary to provide, manage, and improve our services. Below is a full breakdown of the types of data we collect:

Data You Provide Directly
  • Registration information — full name, date of birth, email address, phone number, and username.
  • Identity verification information (KYC) — copies of your identity card, passport, or other official identification documents.
  • Financial information — bank account number, account holder name, and payment method details for deposit and withdrawal purposes.
  • Support communications — messages, complaints, and inquiries you submit to the mbs918 customer support team.
Data Collected Automatically
  • Platform usage data — games played, session time, betting history, and account activity.
  • Technical data — IP address, web browser type, operating system, screen resolution, and device type.
  • Location data — approximate location based on IP address for regional verification and security purposes.
  • Cookie data — session information, language preferences, and personal settings stored in your browser.
Summary Table of Data Collected
Data Category Example Primary Purpose
Identity Name, date of birth, IC/Passport Account verification & KYC
Contact Email, phone number Communication & notifications
Finance Bank account, payment methods Deposits & withdrawals
Technical IP, device, browser Security & fraud detection
Usage Game history, sessions Service improvement
Cookies Session settings, preferences User experience

3 How We Use Your Personal Data

The data we collect is used solely for legitimate and clearly stated purposes. We do not use your data for any irrelevant purpose without obtaining your consent beforehand.

  • Account management — creating, managing, and maintaining your mbs918 account, including a secure login process.
  • Financial transaction processing — processing deposits, withdrawals, and any other financial transactions related to your account.
  • Fraud prevention — monitoring account activity to identify and prevent fraud, money laundering, and unauthorised access.
  • Customer Support — responding to inquiries, resolving complaints, and providing technical assistance.
  • Legal compliance — fulfilling legal obligations including KYC and AML requirements and reporting to authorities when required.
  • Platform enhancement — analysing usage patterns in aggregate to improve platform performance, interface, and overall user experience.
  • Marketing communications — sending information about promotions, bonuses, and the latest offers. You may opt out of marketing communications at any time via account settings.
Our commitment: Your data will not be used for automated decision-making that has a materially negative impact on you without human intervention and appropriate notification.

4 Data Sharing with Third Parties

Mbs918 does not sell your personal data to any third party. However, in certain situations, we may need to share your information with the following parties for legitimate operational purposes:

Trusted Service Providers

We work with trusted third-party service providers who help us operate the platform, including:

  • Payment processors — to facilitate secure deposit and withdrawal transactions.
  • Cloud service providers — for secure data storage and technical infrastructure.
  • Game software providers — that provide game content on the mbs918 platform.
  • Analytics services — to understand platform usage patterns in aggregate and anonymised form.

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified in their contract with mbs918.

Legal Requirements

Mbs918 may be required to disclose your personal data to government authorities or law enforcement bodies in the following situations:

  • When required to do so by law or court order.
  • To assist in investigations of fraud, money laundering, or other financial crimes.
  • To protect the rights, property, or safety of mbs918, its users, or the general public.
We will notify you of any data disclosure requests made by authorities where we are permitted to do so under applicable law.

5 Data Security Measures

Mbs918 continuously invests in the latest security infrastructure to ensure your personal data is protected at every stage — during transmission, during processing, and during storage.

  • 256-bit SSL encryption for all communications between your browser and mbs918 servers.
  • Data encryption at rest — sensitive data such as financial information and identity documents are encrypted within our database.
  • Role-based access control — only authorised staff may access user data, and all such access is logged and monitored.
  • Two-factor authentication (2FA) available for all user accounts as an additional layer of security.
  • 24/7 Monitoring — automated threat detection systems monitor suspicious activity around the clock.
  • Regular penetration testing conducted by independent security experts to identify and address potential vulnerabilities.
  • Automatic data backup to ensure your data is not lost in the event of a technical failure.
While no system can guarantee 100% security, mbs918 applies the highest industry standards — on par with leading financial institutions — to protect your data.

6 Use of Cookies and Tracking Technologies

Mbs918 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

Types of Cookies We Use
  • Essential cookies — required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
  • Performance cookies — collecting information on how you use the platform to help us improve site speed and usability.
  • Preference cookies — storing your personal settings such as language, theme, and other display preferences.
  • Analytics cookies — helping us understand platform usage patterns in aggregate and anonymised form for continuous improvement purposes.
Cookie Controls

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mbs918 platform and your gaming experience.

The analytics and marketing cookies we use do not contain any personally identifiable information. This data is processed in aggregate and anonymous form only.

7 Your Personal Data Rights

As a user of the mbs918 platform and as an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request correction of any inaccurate or incomplete data in your account.

Right to Erasure

Request the deletion of your personal data, subject to our legal obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Portability

Receive your data in a machine-readable format for transfer to another platform.

Right to Restriction

Request a restriction on the processing of your data while we review its accuracy or validity.

To exercise any of the above rights, please contact the mbs918 customer support team via Live Chat. We will process your request within 30 days from the date of receipt, subject to successful identity verification.

8 Policy on Children's Data

The mbs918 platform is strictly for adult users aged 18 years and above only. We do not knowingly collect any personal data from individuals under the age of 18.

If we determine that personal data of a minor has been collected without proper parental or guardian verification, we will immediately take the following steps:

  • Suspend the account in question immediately.
  • Delete all relevant personal data within a reasonable timeframe.
  • Refund any deposits made where applicable, once the investigation is complete.
If you believe a child has registered on our platform, please contact our support team immediately via Live Chat so that prompt action can be taken.

9 Data Retention Period and Privacy Policy Amendments

Data Retention Period

Mbs918 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Once an account is closed, certain data may be retained for the following periods:

  • Financial records and transactions — stored for 7 years in accordance with legal requirements and AML compliance.
  • KYC documents — stored for 5 years after account closure.
  • Support communication logs — stored for 2 years for reference and dispute resolution purposes.
  • Technical data and system logs — stored for 12 months for security and audit purposes.
Privacy Policy Amendments

Mbs918 reserves the right to modify this privacy policy from time to time to reflect changes in business practices, legal requirements, or technology. Any material amendments will be communicated to you via email or in-platform notification at least 14 days before taking effect.

Your continued use of the mbs918 platform following any amendments constitutes your acceptance of the updated policy. The date of the last amendment is always displayed at the top of this document.

10 How to Contact Us About Privacy

If you have any questions, concerns, or inquiries regarding this privacy policy or how we handle your personal data, we encourage you to contact us directly.

  • Live Chat — the fastest way to get an immediate response from our support team, available 24 hours a day, 7 days a week.
  • Email — you may reach us at [email protected] for privacy-related inquiries.

We are committed to responding to every privacy-related inquiry within the stipulated timeframe 3 working days. For requests involving data rights such as access, correction, or deletion, the process may take up to 30 days depending on the complexity of the request.

We value the trust you place in mbs918. Your privacy is not merely a legal obligation to us — it is our sincere commitment to every member who has entrusted their data to our platform.
SAFE & TRUSTED PLATFORM

Your Data Is Safe — Time to Play

Create your mbs918 account with confidence. Your privacy is protected, your transactions are secure, and your gaming experience is always our priority.

SSL 256-bit PDPA Compliant No Data Sales 24/7 Support

This platform is intended for adult users aged 18 and above. Please play responsibly.

Bahasa Melayu